Our Shipping Policy

Our Shipping Policy

If you have a question about any aspect of your order or our website, please email us at info@tribalvillage.com.au

Our Shipping Policy Within Australia

We’re known for our fast turnaround! We pack and post ASAP – on the same day. Care is taken to package items securely. We use recycled shipping materials to minimise our environmental footprint. Orders are dispatched via Australia Post or our Couriers from our premises in Perth, Western Australia. For their terms and conditions, please visit the AusPost website.

You will receive your order in approximately 3-7 working days. If you have not received your order within the days specified please contact us at info@tribalvillage.com.au

Wholesale, Large, Bulky or Heavy Item Shipping

Free shipping for orders of $65 or over are not included for wholesale orders, large, bulky or heavy items. Contact us if your unsure if your order falls into this category. You will be sent an email notifying you of the freight charge which will need to be paid prior to dispatch.

Remote Location Shipping Policy

Remote parcel deliveries within Australia are charged a simple flat-rate surcharge of $13 (or $11.81 excl. GST) on top of usual flat rate. Outside of Australia please check with us before purchase.

If your unsure of the postage cost to your location please feel free to contact us at info@tribalvillage.com.au

International Shipping

Yes – we ship worldwide!

If you are somewhere other than Australia and find something you must have in our store, please contact us via email at info@tribalvillage.com.au to discuss shipping options and availability. 

Larger items, particularly fragile or bulky items may incur significant freight costs, but soft furnishings, rugs, and smaller items should not pose a problem.  

Free Shipping offers on orders over $200 is not available for International Shipping

Note that freight costs from AusPost usually cover packages up to 20kgs – so you may want to place larger orders to get the most value!

Sea Mail
Low cost option intended for heavier items up to 20kg, when speed is not a priority.
Estimated delivery time: 2-3 month to zones 4, 6, 7 and 8

Airmail
Standard delivery service for items up to 20kg.
Estimated delivery time : 3-10 business day delivery to metropolitan areas of major cities.

Express Post International
Fast service for items up to 20kg.
Estimated delivery time : 3-7 business day delivery to metropolitan areas of major cities.

Wholesale Customer Shipping

For bulk purchase wholesale shipping inquiries, please contact us.

We are happy to provide you with a quote.

Lost or Damaged Goods

If your goods are lost or damaged in transit, please contact us at info@tribalvillage.com.au within 7 working days of placing your order so we can investigate.

Parcel tampered with or stolen on Arrival?

If you feel your the victim of parcel tampering or theft this is a crime in

Australia and should be reported to the Police.

We advise before signing for your parcel you check the packaging thoroughly.

We take no responsibility for items that have been stolen once delivered.

We may be able to assist with recouping the loss with the Courier or Postal Service,

please contact us.

Our Customer Service Policy

Tribal Village is committed to providing quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3 – 7 business days; in the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Our Privacy Policy

Any information we collect in relation to you, is kept strictly secured. We do not pass on any of your personal details. We simply use this information to identify your orders and provide you with our regular emails (if applicable).

Our Security Policy

When purchasing from Tribal Village your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

Contact Us

For more information regarding our shipping policy

info@tribalvillage.com.au

p. 0401 099 418 or 0402 655 701

TRIBAL VILLAGE PTY LTD I RETAIL I TRADE I WHOLESALE (C) 2023